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Protecting Young People & Promoting Responsible Vaping

At Vapohub.co.uk, we take our legal and ethical responsibilities seriously. In compliance with UK law, the sale of vape products, e-liquids, and nicotine-containing items to anyone under the age of 18 is strictly prohibited.
We are fully committed to preventing the sale of age-restricted products to minors and ensuring all purchases comply with the UK Government’s Tobacco and Related Products Regulations.

How We Verify Your Age

To comply with UK legislation, we have partnered with VerifyMyAge, a trusted and GDPR-compliant digital age verification provider.

This tool allows us to confirm that every customer purchasing vape-related products is 18 years or older before any order is completed or dispatched.

Our verification process works as follows:

1. Automatic Age Check at Checkout
   When you place an order for any vape or nicotine-related product, our system automatically triggers an age verification check through VerifyMyAge.
   
2. Instant Verification
   In most cases, the system can verify your age instantly by securely matching the information you provide (such as name, address, and date of birth) with public records or credit reference databases.
   
3. If Additional Verification Is Required
   If automatic verification is unsuccessful, you will be prompted to manually verify your age. VerifyMyAge will guide you through a simple process where you can upload a valid photo ID (such as a passport, driving licence, or CitizenCard).
   This secure process usually takes just a few minutes to complete.
   
4. Once Verified
   Once your age is successfully verified, your future purchases on Vapohub.co.uk will be processed without additional verification (unless your personal details change).

Accepted Proof of Age Documents

You can verify your age using one of the following government-approved IDs:

• UK Passport
• UK Driving Licence
• CitizenCard / PASS Card
• European Passport or Driving Licence
  

All documents are handled securely through VerifyMyAge’s encrypted platform, ensuring your privacy is fully protected.

Why Age Verification Is Important

The UK Government strictly prohibits the sale of:

• Nicotine-containing e-liquids
• Disposable vapes
• Vape kits and refill pods
  to anyone under the age of 18.
  

Our age verification process ensures full compliance with these regulations, protects young people, and promotes responsible vaping within the UK community.

Data Protection & Privacy

Your privacy and data security are our top priorities.

All age verification checks are handled directly by VerifyMyAge, an independent and secure third-party service provider certified under GDPR (General Data Protection Regulation).

• We do not store your ID images or personal verification data.
• VerifyMyAge securely manages all age verification records.
• For more details on how your data is handled, please refer to our Privacy Policy.
  

Need Help?

If you experience any difficulties completing the age verification process, our customer service team is here to assist you.

📧 Email: sales.vapohub@gmail.co.uk
🌐 Website: www.vapohub.co.uk
🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)

Vapohub.co.uk – Committed to Safe, Legal, and Responsible Vaping Across the UK.

Powered by VerifyMyAge® for secure age verification.

At Vapohub.co.uk, we’re committed to providing our customers across the United Kingdom with a smooth, secure, and reliable shopping experience. Please take a few moments to read our Shipping and Return Policy to understand how we handle delivery, returns, and exchanges for all vape-related products.

Shipping Information

1. Delivery Coverage:
We currently ship to all locations within the United Kingdom (England, Scotland, Wales, and Northern Ireland). Please note that we do not deliver to countries outside the UK at this time.

2. Dispatch Time:
All confirmed orders placed before 2:00 PM (Monday to Friday) are typically processed and dispatched on the same day. Orders placed after 2:00 PM or during weekends and bank holidays will be dispatched on the next working day.

3. Delivery Timeframe:

• Standard Delivery: 2–4 working days
  
• Express Delivery: 1–2 working days (available at checkout)
  
  Delivery times may vary slightly during public holidays or due to high seasonal demand.

4. Shipping Charges:
Shipping costs are calculated at checkout based on the delivery method chosen and the order value. Free shipping may be offered on select promotions or orders above a specified amount.

5. Order Tracking:
Once your order has been dispatched, you will receive an email confirmation with a tracking number so you can monitor your delivery progress in real time.

6. Delivery Issues:
If your parcel has not arrived within the estimated timeframe, please contact our support team at sales.vapohub@gmail.co.uk within 7 days of the expected delivery date. We’ll investigate and resolve the issue promptly.

Return & Refund Policy

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return your product within 15 days from the date of delivery under the following conditions.

1. Eligibility for Return:
To qualify for a return or exchange:

• The product must be unused, unopened, and in its original packaging.
  
• Items that have been opened, used, or tampered with (especially e-liquids, coils, pods, or nicotine products) cannot be returned for hygiene and safety reasons.
  
• Proof of purchase (order confirmation or receipt) must be provided.

2. Return Procedure:
Please contact our customer service team at sales.vapohub@gmail.co.uk before returning any item. Our team will provide you with return instructions and a return reference number.
Returns sent without prior authorisation may experience delays in processing.

3. Return Shipping Costs:

• If the item is faulty, damaged, or incorrect, we will cover the return shipping cost.
  
• For all other returns (e.g., change of mind), the customer is responsible for the return postage.

4. Refund Processing:
Once your returned item is received and inspected, we will notify you via email.
Approved refunds will be processed to your original payment method within 3–5 working days.
Please note that bank processing times may vary.

5. Exchanges:
If you prefer an exchange rather than a refund, please indicate your preferred replacement item when contacting us. Exchanges are subject to stock availability.

Damaged or Faulty Items

We take product quality seriously and inspect every order before dispatch.
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with clear photos and a brief description of the issue. We’ll arrange a replacement or full refund as soon as possible.

Important Notes

• Due to UK vaping regulations, we cannot accept returns for e-liquids or disposable vape devices once opened.
  
• Please ensure your shipping address is entered correctly at checkout. Vapohub.co.uk is not responsible for delays or losses caused by incorrect delivery information.
  

All returns are subject to inspection and approval before any refund or exchange is issued.

Contact Us

If you have any questions regarding shipping, returns, or product issues, our friendly UK support team is always here to help.

📧 Email: sales.vapohub@gmail.co.uk
🌐 Website: www.vapohub.co.uk
🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)

Vapohub.co.uk – Trusted Vape Products Delivered Across the UK.
Fast Shipping • Secure Payments • Hassle-Free Returns