At www.vapohub.co.uk, we are dedicated to providing our customers across the United Kingdom with fast, reliable, and professional delivery for all vape and vape-related products. We understand that our customers expect not only quality products but also efficient and secure delivery. Our shipping policy outlines how we process, handle, and deliver orders, as well as the measures we take to ensure compliance with UK laws and customer satisfaction. Whether you are ordering your first vape kit or restocking your favourite e-liquids, we aim to make your experience as seamless and worry-free as possible.

We take pride in dispatching every order with care and precision. Once your order has been placed and payment is successfully processed, it enters our secure fulfilment process. Orders placed before 2:00 PM (Monday to Friday) are typically processed the same day or the next working day. During weekends, bank holidays, or busy promotional periods, processing times may be slightly longer, but our team always works hard to ensure your parcel is dispatched as quickly as possible. Once your order has been shipped, you will receive an email confirmation with your tracking number and a direct link to monitor your delivery in real time.

Our deliveries are handled exclusively through reputed UK courier services such as Royal Mail and Evri, ensuring reliability, safety, and professionalism. We understand that customers expect consistent and transparent delivery timelines, which is why we offer both standard and express delivery options. Standard delivery typically takes between two to four working days, while express delivery usually arrives within one to two working days after dispatch. Delivery times may vary depending on the courier’s workload, location, and external factors such as weather or postal delays. Regardless of your delivery choice, we always strive to ensure your order reaches you promptly and in perfect condition.

Every parcel is carefully packaged to protect your products during transit. We use discreet packaging to ensure your privacy and to comply with courier handling requirements. Larger orders may be divided into multiple parcels for security and efficiency, though you will always receive tracking information for each shipment. For your convenience, we recommend providing an address where someone will be available to receive the parcel, as some orders may require a signature upon delivery. This is especially important for orders containing vape devices, e-liquids, or nicotine products.

As a responsible retailer, we take legal compliance extremely seriously. Before dispatching any vape or nicotine-related products, we are legally required under UK government regulations to confirm that every customer is 18 years of age or older. To achieve this, we use VerifyMyAge, a secure and government-approved verification system that helps ensure all purchases comply with the UK Tobacco and Related Products Regulations. This verification process protects both the retailer and the customer by preventing underage sales of age-restricted products. In most cases, age verification is completed instantly using public records or the information you provide at checkout. If additional verification is required, you may be asked to upload identification to complete your order. Orders that cannot be verified will be cancelled, and a refund will be issued in accordance with our refund policy.

We currently deliver to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not offer international shipping at this time. Orders cannot be shipped to P.O. boxes, BFPO addresses, or destinations outside the UK. Our couriers deliver Monday through Saturday, excluding public holidays. We always aim to meet our estimated delivery times, though delays beyond our control may occasionally occur. In such cases, we will keep you informed and work with our courier partners to resolve the issue as quickly as possible.

Shipping costs are automatically calculated at checkout based on your order’s weight, size, and delivery address. From time to time, we offer free standard shipping promotions for orders above a certain value, allowing customers to enjoy even greater savings. All available delivery options and charges will be clearly displayed before you complete your purchase. It is important to ensure that all address details entered during checkout are accurate and complete, as we cannot be held responsible for parcels delayed or lost due to incorrect information.

If your parcel does not arrive within the expected delivery window, please check the tracking details provided in your confirmation email. Occasionally, couriers may mark parcels as delivered before they have been physically handed over, or they may deliver to a neighbour or local collection point. If you still cannot locate your order after 48 hours of the stated delivery date, please contact us at sales.vapohub@gmail.com with your order number so that we can assist you in tracing your parcel. We will liaise directly with the courier to resolve the issue and ensure that your order reaches you or that a suitable solution is arranged.

In the unlikely event that your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of receipt. You can contact our customer service team by emailing sales.vapohub@gmail.com with your order number and photos of the issue. We will investigate the problem promptly and, once verified, offer a replacement, store credit, or full refund depending on the situation. We take product quality and packaging very seriously, so any damage or issues will always be handled with priority.

At www.vapohub.co.uk, customer satisfaction is our top priority, which is why we also offer a 14-day return policy. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving them. To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, we cannot accept returns on opened e-liquids, disposable vapes, coils, or pods. Customers are responsible for return shipping costs unless the return is due to a fault or an error on our part. Please refer to our dedicated Return Policy page for detailed instructions on how to request a return or refund.

Once a return is received and inspected, refunds will be issued to the original payment method within five to seven working days. If a replacement is requested instead, we will dispatch it immediately upon receiving the returned item. Refunds for shipping charges are not provided unless the return is due to our mistake. All returned parcels must include the customer’s name, order number, and reason for return to ensure prompt processing.

Please note that parcels returned to us due to incorrect addresses or uncollected deliveries can be resent once the additional postage cost is paid. If you no longer wish to receive the parcel, we can refund the order amount minus the original shipping cost. We strongly recommend double-checking your delivery details and ensuring someone is available to receive the order to avoid delays or additional fees.

For orders containing vape devices, e-liquids, and nicotine products, it is crucial that the recipient be present at the time of delivery to complete age verification if required by the courier. Couriers such as Royal Mail and Evri may request proof of age before handing over the parcel to ensure compliance with UK regulations. Failure to provide valid proof may result in the parcel being returned to us. In such cases, the customer will be responsible for any associated costs.

We are committed to ensuring that every order is delivered securely and in full compliance with UK laws. Our partnership with Royal Mail, Evri, and other reputable courier services allows us to maintain high standards of reliability and professionalism. These couriers are well known for their nationwide coverage, dependable tracking systems, and proven record of delivering vape products safely and discreetly.

Every order that leaves our warehouse is checked, sealed, and verified for accuracy. We believe in complete transparency, which is why you will always receive confirmation when your parcel has been shipped and again when it is out for delivery. Should your parcel experience an unexpected delay or rerouting, our customer support team is always ready to assist and provide updates.

At www.vapohub.co.uk, our goal is to make online vape shopping safe, simple, and convenient. We continuously review our shipping practices to ensure they remain efficient, affordable, and fully compliant with UK regulations. Our combination of fast dispatch, trusted couriers, and age verification safeguards ensures that every customer receives their order quickly, securely, and legally.

If you have any questions or concerns about your delivery, tracking information, or our shipping process, our dedicated support team is always here to help. You can reach us at sales.vapohub@gmail.com or through our contact page during regular business hours. We take pride in offering responsive, friendly, and professional customer service at all times.

Thank you for choosing www.vapohub.co.uk as your trusted vape retailer in the United Kingdom. We appreciate your business and your confidence in our products and services. By maintaining strong partnerships with Royal Mail, Evri, and other reliable couriers, and by complying fully with UK laws through VerifyMyAge verification, we continue to provide a shopping experience you can trust — fast, legal, and customer-focused.