At www.vapohub.co.uk, your privacy and trust are extremely important to us. We are fully committed to protecting your personal information and handling it in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or interact with our customer support team. By using our website, you agree to the practices outlined in this policy.

We comply with all relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your personal information is handled securely and lawfully.

When you make a purchase, create an account, or contact us through our website, we collect certain personal information necessary to provide you with our products and services. This may include your name, email address, billing and delivery address, phone number, and payment details. We also collect information automatically through cookies and analytics tools to help us understand how visitors use our website and to improve user experience.

We only collect information that is essential for processing your orders, managing your account, providing customer support, and complying with legal requirements. For example, your address and contact details are used to fulfil and deliver your order, while your email may be used to send order confirmations, tracking details, or important updates about your purchase.

Because we sell age-restricted products such as vape devices and nicotine-containing e-liquids, UK law requires us to verify that all customers are at least 18 years of age. To complete this process, we partner with VerifyMyAge, a secure and government-recognised age verification service. When you place an order, VerifyMyAge may collect limited information such as your name, date of birth, and address to confirm your age. This process is carried out safely and confidentially, and we do not store or have access to your identification documents. All age verification data is handled in accordance with VerifyMyAge’s privacy policy and the UK Data Protection Act 2018.

We may use your personal information for several purposes, including processing payments, shipping orders, providing customer support, improving our website, and sending important service notifications. With your consent, we may also send promotional offers, newsletters, or marketing updates about our products. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We use trusted third-party services to help us operate our business efficiently. This includes payment processors, delivery companies such as Royal Mail and Evri, and age verification providers. These third parties only have access to the information necessary to perform their specific functions, and they are required to handle your data securely and in compliance with applicable data protection laws. We never sell, rent, or share your personal information with unauthorised parties for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep your shopping cart updated, and analyse website traffic. You can control or delete cookies through your browser settings at any time, but please note that disabling certain cookies may affect the functionality of our website.

All personal information collected through www.vapohub.co.uk is stored securely and protected against unauthorised access, loss, or misuse. We use secure servers, SSL encryption, and other technical safeguards to ensure the confidentiality and integrity of your data. Access to personal data is strictly limited to authorised employees and service providers who require it to perform their duties.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, tax, and regulatory obligations. Once your information is no longer needed, it is securely deleted or anonymised.

If you create an account on our website, you can access and update your personal information at any time by logging into your account. You also have the right to request a copy of the data we hold about you, correct any inaccuracies, or request that we delete your information (“right to be forgotten”). To exercise these rights, please contact us at sales.vapohub@gmail.com, and our team will respond within the time limits required by law.

We take your privacy seriously and are transparent about how your information is used. We do not use personal data for automated decision-making or profiling that could affect your rights. Any marketing or data analytics performed by www.vapohub.co.uk is designed solely to improve our products and customer experience.

Our website may contain links to external websites operated by third parties, such as manufacturers, blogs, or affiliate partners. Please note that we are not responsible for the privacy practices of these third-party sites. We recommend that you read their privacy policies before providing any personal information.

If our business is ever sold, merged, or restructured, your personal information may be transferred to the new owner or entity, but it will continue to be used only in accordance with this Privacy Policy.

We also comply with UK laws restricting the sale and promotion of vaping products to minors. Our Age Verification Policy and partnership with VerifyMyAge ensure that all purchases are made legally and responsibly. If an age verification check fails, your order will be cancelled, and a refund will be processed in accordance with our refund policy.

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us at sales.vapohub@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe your data has been mishandled.

At www.vapohub.co.uk, we take every step to ensure that your shopping experience is safe, secure, and compliant with UK law. Your trust means everything to us, and we remain dedicated to protecting your privacy at every stage of your journey with us.

Thank you for choosing www.vapohub.co.uk, your trusted and responsible vape retailer in the United Kingdom.