At www.vapohub.co.uk, your satisfaction is our priority. We aim to ensure every customer enjoys a smooth and reliable shopping experience. If you’re not completely satisfied with your purchase, you can return eligible items within 14 days of receiving your order. Please read our full policy below to understand how returns and refunds work.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

    • The product must be unused, unopened, and in its original packaging.

    • The return request must be made within 14 calendar days from the date you received your order.

    • Returns are only accepted for items purchased directly from www.vapohub.co.uk

    • You must contact our customer support team before sending back any item to receive a Return Authorisation and instructions.

2. Items That Cannot Be Returned

Due to hygiene, safety, and legal reasons, we cannot accept returns or exchanges on the following products once opened or used:

    • E-liquids and nicotine salts

    • Disposable vapes

    • Coils, pods, tanks, and cartridges

    • Batteries and chargers that have been opened or used

If a product arrives faulty or damaged, please refer to the “Faulty or Damaged Items” section below for guidance.

3. How to Start a Return

If you wish to return a product, please follow these steps:

    1. Contact us within 14 days of receiving your order at sales.vapohub@gmail.com with your order number and reason for return.

    2. Our support team will respond with a Return Authorisation and the correct return address.

    3. Package the item securely, including all original packaging, accessories, and receipts.

    4. Return the parcel using a tracked delivery service to ensure it arrives safely.

Please note:

    • Return shipping costs are the responsibility of the customer unless the product is faulty or sent in error.

    • We cannot accept returns sent without prior approval.

4. Refunds

Once we receive and inspect your returned item, we will process your refund same day. The refund will be issued to your original payment method.

Please note:

    • Original shipping costs are non-refundable unless the return is due to our mistake (e.g., incorrect or defective item).

    • If your order qualified for free shipping, and you return items reducing your order below the free-shipping threshold, the standard shipping cost may be deducted from your refund.

5. Faulty or Damaged Items

We take great care in ensuring all orders are packed securely and in perfect condition. However, if you receive a damaged or faulty item, please notify us within 48 hours of delivery.

To report a damaged or faulty product:

    1. Email us at sales.vapohub@gmail.com with your order number and clear photos or videos of the issue.

    2. Our team will assess the problem and provide a replacement, store credit, or full refund, including return postage where applicable.

Faults caused by misuse, accidental damage, or general wear and tear are not covered under this policy.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different product, please return your item following the above process for a refund, then place a new order for the desired item.

7. Cancellations

You may cancel your order before it has been dispatched by contacting us immediately at sales.vapohub@gmail.com.
If the order has already been shipped, it can no longer be cancelled but may be returned within 14 days under this return policy.

8. Non-Returnable Situations

We reserve the right to refuse a return or refund if:

    • The product has been opened or used.

    • The product is not in its original packaging.

    • The return is requested after the 14-day period.

    • The item has been damaged due to customer misuse.

In such cases, the item will be returned to you at your expense.

9. Return Shipping Responsibility

Unless otherwise stated:

    • Customers are responsible for the cost of returning items.

    • We recommend using a tracked or insured courier service, as we cannot be held responsible for lost or damaged parcels during return transit.

If your item is faulty or incorrect, we will cover the cost of return postage.

10. How Refunds Are Processed

Once approved, your refund will be credited to the original payment method used at checkout.
Depending on your bank or payment provider, it may take 5–10 working days for the refund to appear in your account.

We will notify you by email as soon as your refund has been processed.

11. Important Notes on Vape Products

Please note that vape-related products are subject to strict hygiene and safety regulations under UK law.
Therefore, once packaging has been opened or seals have been broken, we are legally unable to accept returns for:

    • E-liquids

    • Vape kits and disposables

    • Coils, pods, or tanks

We recommend checking product descriptions carefully before purchasing. If you have questions about compatibility or specifications, please contact us before placing an order.

12. Contact Information

If you have any questions about our return policy, please contact our support team — we’re always happy to help.

📧 Email: sales.vapohub@gmail.com
🕒 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

13. Our Promise

At www.vapohub.co.uk, we believe in fairness, transparency, and excellent service.
We want every customer to feel confident when shopping with us.
Our 14-day return policy ensures you can shop risk-free while we maintain the highest standards of safety and quality in all our vape and e-liquid products.

Thank you for choosing www.vapohub.co.uk — your trusted online vape retailer in the United Kingdom.